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Team Leader - End User Support/Desktop

Apply now Job no: OCREQ0018547
Employment type: Full Time
Location: Sydney
Categories: Leadership, Service Desk & IT Support

About the Opportunity

This is your opportunity to join our enterprise-class IT environment, bringing your leadership abilities and skillful technical support to join a motivated team delivering upon Kinetic IT award-winning customer service. 

As a Team Leader (End User Computing/Desktop), you will be overseeing a team of Desktop Technicians in one of our highest profile clients.  Reporting to an Operational Manager you will provide guidance & assistance of technical escalations, fostering a culture which drives high performance of customer service and take part in mentorship & knowledge building amongst the team.

This role would be suitable for someone having worked successfully in a Senior Desktop and/or Technical support role and organically grown to be seen as a leader amongst your peers. 

Joining the team leader ranks will see you building upon leadership capability within a wide reaching national organisation.

Keen to lead by example? You’ll just need some of the following:

  • Demonstrated experience in an EUC service environment, effective troubleshooting & prioritisation of incident requests
  • Understanding of ITIL framework and service delivery
  • Exposure to leadership and mentoring of staff with a natural ability to lead
  • Exceptional customer focus
  • Strong communication & negotiation skills
  • History of working with a managed service provider or outsourced solution is desirable

About Kinetic IT

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. 

The Kinetic IT Difference

  • Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
  • Vendor Exam Support, ITIL V4 Training/Certification, Free access to online training portals
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice

How to apply

First, check out our website - If you like what you see then, click on the ‘Apply Now’ button or contact our careers account on and reference role #OCREQ0018547.

Advertised: AUS Eastern Standard Time
Applications close:

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