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Operations Manager

Apply now Job no: WWREQ0025993
Employment type: Full Time
Location: Sydney
Categories: Leadership

Ready to lead our dynamic IT Service Desk and User Support teams to success?
We're thrilled to offer the opportunity to join Kinetic IT as an Operations Manager, delivering high quality service to one of our iconic customers. Based at the bustling customer site in Mascot NSW, with some flexibility to work from home, this is a Permanent Ongoing position that promises a fulfilling career journey.

Being at the forefront of customer interaction, this role collaborates closely with senior stakeholders to ensure SLAs & customer expectations. Leading the charge to guide the Service Desk team to success, adeptly managing escalations and propelling us toward our business objectives.

It's not just about technical prowess; it's about nurturing your team and fostering a culture of excellence and inclusivity.


Your passion for people is evident, as you prioritise the growth and well-being of your team members while cultivating strong partnerships with stakeholders.
You're a forward-thinker who thrives on optimising team performance and operational efficiency. With your experience in similar leadership roles, to bring demonstrated skills at owning daily operational responsibilities and delivering tangible results.

To be successful in this role, you will bring the following skills and experience:

  • Proven leadership in managing service desk teams, skilled in handling escalations and business practices.
  • Demonstrated experience in people management in larger teams of 40+ individuals, fostering a culture of support and collaboration.
  • Track record of nurturing customer relationships in a vendor-customer environment, with exceptional stakeholder management skills.
  • Proficiency in Call Manager Systems, coupled with ability to demonstrate tangible results through reporting and regular customer meetings.
  • Preference will be given to candidates with experience in ServiceNow, as this will significantly enhance suitability for the role.

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

We are eager to hear from candidates of diverse backgrounds. At Kinetic IT, we celebrate inclusivity and value your unique skills, attitude, and potential for growth. Join us in shaping the future of IT service excellence!


  • Enjoy flexible working arrangements, inclusive of paid parental leave, and personalised benefits designed to align with your unique aspirations.
  • Participate in a variety of engaging company and social events, from laid-back Team Catch ups and lively Quiz Nights, and our much-anticipated End of Year Party.
  • Access support for vendor exams, comprehensive ITIL-4 training, and involvement in vibrant Communities of Practice groups.
  • Receive dedicated professional development reviews every 6 months, with monthly follow-ups to ensure your career growth trajectory stays on course.
  • Be a part of our open and supportive culture, where every individual is respected, valued, and encouraged to contribute with their unique voice. 


Ready to embark on this exciting journey? Apply now and be part of our vibrant team!

First, check out our website, if you like what you see, then click on the ‘Apply Now’ button or alternatively contact our careers crew on and quote WWREQ0025993.

Advertised: AUS Eastern Standard Time
Applications close:

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