ABOUT THE ROLE

Kinetic IT have recently partnered with a major Federal Government department to provide Enterprise Service Management and provide a comprehensive range of IT Service Management and SIAM practices across the organisation!

We are now on the lookout for a Process Coordinator to join our team to further enhance our service integration and management capabilities.

IF YOU WERE HERE YESTERSDAY, HERE ARE SOME THINGS YOU WOULD HAVE BEEN INVOLVED IN:

• Collaboration with the Practice Lead and Process Manager to develop a comprehensive plan for implementing and executing the ITSM process, defining objectives, key activities, and timelines.
• Working closely with the customer, other IT providers, and Process Managers to design and document the process workflow, activities, roles, and responsibilities.
• Ensuring that process documentation is up-to-date, comprehensive, and easily accessible to all stakeholders.
• Execute the ITSM process on a day-to-day basis, coordinating with process owners, delivery teams, and other stakeholders to ensure smooth execution and address any challenges that arise.
• Identification of areas for process improvement and work with Process Managers and stakeholders to implement changes, including analysing feedback and conducting proactive reviews.
• Assisting in measuring process performance through verification, analysis, and traceability reporting.

KEEN TO GET INVOLVED? YOU'LL JUST NEED SOME OF THE FOLLOWING: 

• Proven experience in coordinating process execution in an ITIL-aligned IT Service Management environment, with specific experience in the relevant practice aligned to your role.
• Ability to understand, interpret, and implement best practice policies and procedures to ensure adherence.
• Excellent interpersonal and relationship management skills, with strong technical writing, reporting, and documentation abilities.
• A demonstrated ability to consider the end-to-end business value of process activities.
• Hold active status & maintain a minimum Government Security Clearance

 Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development. 

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

THE KINETIC IT DIFFERENCE

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Vendor Exam Support, ITIL 4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button or contact us through careers@kineticit.com.au  and quote: WWREQ0027428.