As a Service Desk Operations Manager based onsite in Melbourne’s CBD, we’re seeking a dynamic people leader to oversee a large team of IT support staff, while also serving as a key customer liaison to ensure exceptional service delivery.
Your primary focus will be leading a team within a Federal Government account—managing operational activities, fostering outstanding customer service, supporting technical troubleshooting, and driving process improvement, all while contributing to an enjoyable and inclusive workplace.
Because we're not your typical IT outsourcer (we're privately owned and genuinely prioritise our people), you’ll join an operations management team where each day you’ll shape operational direction and support our customers in achieving their strategic goals as part of a wider national team.
KEEN TO GET INVOLVED? YOU’LL JUST NEED SOME OF THE FOLLOWING:
- Must hold an active AGSVA Security Clearance (above minimum level)
- Proven experience leading and developing service support teams, confidently managing escalations and driving performance
- Ability to motivate and foster a collaborative, accountable, and high-performing team culture
- Capability to champion continuous improvement initiatives, bringing innovation to processes and resource utilisation for optimal service quality
- Proactively build and maintain trusted client relationships as a dedicated point of contact, leveraging strong stakeholder management skills to ensure ongoing satisfaction and consistently exceed expectations.
- A collaborative mindset to work effectively with vendors and partners to manage resources and deliver exceptional services and products
ABOUT KINETIC IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
HOW TO APPLY
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
