Join our national team as a Practice Lead (SIAM) overseeing Incident Management within a federal government customer site based in Spring Hill (Brisbane), QLD you will be able to work flexibly between the home and office.

Directing practice operations, you will oversee and manage the operational activities of the Incident Management team, serving as the primary escalation point for complex issues to ensure swift resolution and minimal service disruption and ensuring seamless strategic cohesion across multiple providers.

In this pivotal and dynamic role, you will also hold responsibility of;

• Stakeholder Engagement: Work closely with customer stakeholders to understand their needs and align operational activities with strategic goals. Build strong relationships to ensure effective collaboration and service delivery.
• Operational and Resource Management: Manage operational activities, including resource allocation and utilization, to optimize team performance and efficiency. Drive initiatives that enhance service integration and governance across the SIAM ecosystem.
• Governance and Compliance: Ensure compliance with contractual obligations and governance frameworks within a multi-supplier environment. Implement and maintain Incident Management processes that adhere to industry standards and best practices.
• Team Leadership and Development: Take on people management responsibilities by mentoring and coaching team members. Foster a collaborative, high-performing culture that encourages innovation and continuous improvement.
• Continuous Improvement: Lead initiatives to drive operational excellence and continuous improvement within the Incident Management function. Identify opportunities for process enhancements and efficiencies to deliver superior service outcomes.

Keen to get involved? You’ll just need some of the following;

• Hold OR ability to obtain an Australian Government Security Clearance
• Proven leadership in end-to-end Incident practice governance
• Experienced in leading and ability to coach process management teams
• Exceptional communication skills building relationships and working partnerships
• Knowledge of compliance and contractual obligations in multi-supplier environments
• Certification in ITIL and/or SIAM is advantageous

ABOUT KINETIC IT

We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,500+ crew come in to grow and be part of something bigger.

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. 

The Kinetic IT Difference

• Flexible working, paid parental leave, purchased leave and other benefits tailored to your individual goals.
• Vendor Exam Support, further ITIL 4 & SIAM Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• Regular company & social events
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

If you like what you see then, click ‘Apply’ to formally submit your application or contact our careers account on careers@kineticit.com.au and quote: WWREQ0028507.