About the role
As a Field Support Engineer, you will be providing site based technical support, conducting maintenance and troubleshooting activities as part of a national User Experience team, supporting an iconic Australian organisation.
Responsibilities will include:
- Project work, onsite support, remote user support, and travel to other locations as required (this could include domestic and international travel)
- Acting upon incident and requests, providing prompt solution-based support
- Data entry into ServiceNow for analysis or further escalation if required
- General software and hardware support including (but not limited to) Windows 10, Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
What you’ll bring to the table:
- Demonstrated experience of providing desktop/field services within an enterprise level organisation
- Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
- Experience working with Apple products and / or completed Microsoft or vendor-based courses.
- Experience in use of ITSM systems (ServiceNow highly desirable)
- Strong customer service focus and professional communication skills
- An ability to work on site, 5 days per week with a 24/7 on-call rotation
- Australian drivers’ licence and reliable car (expenses to be claimed)
Don’t meet every requirement? Don’t worry, we’d still love to hear from you!
At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
