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Process Manager

Apply now Job no: OCREQ0025383
Employment type: Full Time
Location: Canberra, Brisbane, Melbourne
Categories: Service Management

We are currently seeking Process Managers to join our growing team at Kinetic IT, as we lead a Federal Government customers enterprise Service Integration & Management (SIAM) framework.  These new roles will see you establishing the day-to-day approach, leading the design, improvement, and integration of the particular process practice. You will be collaborating with the customer and service provider stakeholders, whilst overseeing resource allocation for the execution of the process/es. 

You will also be tasked to monitor & report on process performance, drive continuous improvement initiatives, and manage change & risk associated with process execution across the multi-vendor environment.  We are seeking exposure within the areas of either;

  • Incident management (QLD)
  • Release deployment process management (VIC/ACT)
  • SIAM Orchestration (QLD)

The role will be based on site, alongside the customer and other service delivery areas in either Brisbane, Melbourne or Canberra - We also are happy to provide flexibility options split between working in office and from home!

Keen to get involved? You’ll just need the following;

  • Ability to obtain OR hold a current Australian Government Security Clearance
  • Availability to work within 24x7 day/night roster shifts mid-year over 16 weeks timeframe
  • Availability to participate in the On Call roster - 1 in 5 weeks throughout the year
  • Confident approach to lead Forums and chair meetings
  • High level interpersonal and relationship management skills
  • View to share and mentor to others, of lessons learned and skills within SIAM services
  • Strong documentation and clear writing skills for processes & work instructions
  • Hold exposure OR certification in ITIL or SIAM service management methods

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development. 

About Kinetic IT

We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come in to grow and be part of something bigger.

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. 

The Kinetic IT Difference

  • Flexible working, paid parental leave, purchased leave and other benefits tailored to your individual goals
  • Regular company & social events – Sundowner, Family Fun Day, Quiz Night & End of Year Party
  • Vendor Exam Support, Training and Communities of Practise groups
  • Dedicated professional development reviews every 6 months, with monthly follow ups

How to Apply

If you like what you see then, click ‘Apply’ to formally submit your application or contact our careers account on and quote: OCREQ0025383.

Advertised: E. Australia Standard Time
Applications close:

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