ABOUT THE OPPORTUNITY

We’re on the lookout for talented Service Desk Technicians to join our company. Our Technicians make use of their established skills within a fast-paced environment. Working on real time IT-related issues and requests received through the business whilst upholding Kinetic IT’s reputation for delivering beyond customer expectations.

IF YOU WERE HERE YESTERDAY, HERE ARE SOME THINGS YOUI WOULD HAVE BEEN INVOLVED IN: 

• Troubleshooting & investigating IT-related issues over the phone
• Deliver a high-level of proactive and cooperative customer service
• Log & resolve IT tickets and escalating to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

KEEN TO GET INVOLVED? YOU'LL JUST NEED SOME OF THE FOLLOWING: 

• Required: A minimum AGSVA NV1 clearance or higher
• Ability to obtain a National Police Check
• Clear communication and good customer service skills
• The ability to adapt to technology changes and follow processes accurately
• Prior experience in a phone based and/or dynamic customer service environment is highly desirable.

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

THE KINETIC IT DIFFERENCE 

• Flexible working, paid parental leave, and other benefits tailored to your individual goals.
• Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
• Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

Check out more at kineticit.com.au.

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button or contact us through careers@kineticit.com.au.