ABOUT THE ROLE

A position for Practice Manager is available to continue supporting growth within one of our Federal Government customer accounts. This permanent, full-time leadership role focuses on overseeing the Technical Enablement and Reporting team, ensuring successful operations and strategic alignment.

The Practice Manager will be responsible for prioritising ongoing work, allocating resources appropriately and overseeing the team’s activities within the customer’s tooling environment, including ServiceNow.

Managing configuration of the customer’s IT Service Management (ITSM) ServiceNow environment, along with the maintenance of performance reporting and measurement capabilities within the platform.  Your duties will ensure effective visibility of the team's performance outputs, accomplishments, and value proposition in supporting ServiceNow and reporting activities to our customer and stakeholders.

KEEN TO GET INVOLVED?

You will have experience in process improvement methodologies such as ITIL and Agile, with the ability to enhance workflows and operations, coupled with comprehensive knowledge of ServiceNow products and modules relevant to the outcomes needed within our IT Service Management (ITSM) actions.

We will require a candidate to have;

• Experience in managing operational activities, to lead and inspire a technical team.
• Capability to optimise resource utilisation and the allocation of measurement tooling & systems, to match service objective requirements and needs.
• Ability to cultivate strong customer engagement and stakeholder relationships.
• Able to foster an environment of collaboration and sharing of knowledge, driving initiatives and continuous improvement efforts.
• Awareness of the ServiceNow ecosystem, the product suites, and the value they provide.
• Current Australian Citizenship to gain or currently hold a minimum Government Security Clearances
  

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

Looking to enhance the diversity of perspectives, backgrounds, and ideas within this domain, and considering the exceptional capabilities of our team, we are adept at accommodating diverse levels of experience and addressing skill gaps through training initiatives.

The Kinetic IT Difference

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply’ button. You can also send your CV direct to on careers@kineticit.com.au and quote WWREQ0027501.