ABOUT THE OPPORTUNITY

We’re on the lookout for talented Service Desk Technician to join the team. Supporting Australia's largest domestic and international airline customer. We’re well known in the IT industry as an employer of choice, offering our staff attractive employee benefits and career opportunities and progression.

IF YOU WERE HERE YESTERDAY, HERE ARE SOME THINGS YOU WOULD BE INVOLVED IN:

• Troubleshooting & investigating IT-related issues over the phone
• Deliver a high-level of proactive and cooperative customer service
• Log & resolve IT tickets and escalating to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

KEEN TO GET INVOLVED? YOU’LL JUST NEED SOME OF THE FOLLOWING:

• Proficiency in both written and verbal English & Japanese, with conversational fluency highly preferred
• Clear communication and good customer service skills
• Ability to adapt to technology changes and follow processes accurately
• Prior experience in a phone based and/or dynamic customer service environment is highly desirable
• Required: Have the right to work in Australia
• Ability to obtain a National Police Check & ASIC Security check, as part of our onboarding process
• Ability to join a rotating 24/7 shift roster – including day, night and weekend in a team rotation.

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

THE KINETIC IT DIFFERENCE 

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Regular fun company and social events 
• Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice.

Check out more at kineticit.com.au.

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button OR  contact our career account on careers@kineticit.com.au  and quote:WWREQ0028375