ABOUT THE ROLE

This role is a ServiceNow Developer you will play a key role in designing, developing, and implementing advanced ServiceNow applications and reporting solutions to meet the evolving needs of our customer organisation.

This permanent ongoing role offers a hybrid working environment, allowing you to split your time between the office and home. Within a broader national SIAM delivery framework in the Federal Government sector, you will collaborate with cross-functional teams to deliver innovative reporting solutions and drive continuous improvement. We’re looking for someone eager to grow and develop their skills in this role!

Key Responsibilities:

• Design and develop advanced applications, workflows, and report templates on the ServiceNow platform tailored for measurement and reporting needs, utilizing tools like JavaScript, Performance Analytics and ServiceNow Report Builder.
• Lead requirements gathering sessions with stakeholders, focusing on functional and technical requirements documentation for reporting solutions and ensuring alignment with data standards.
• Perform system integrations between ServiceNow and external reporting tools, maintaining data integrity and seamless operations while conducting thorough testing and debugging for high-quality deliverables.
• Provide ongoing support and enhancements, designing and building process and data flows, and ensuring robust documentation and support for reporting solutions.

ABOUT YOU

As a passionate ServiceNow Developer, you bring a strong technical background and a collaborative spirit, with understanding in SLA creation, service mapping and data models. Your expertise in ServiceNow Performance Analytics and advanced JavaScript equips you to tackle complex challenges effectively.

Committed to mentoring others, you thrive in a team environment and share your knowledge in report and dashboard development, as well as collaboration amongst Change, Problem, and Incident processes, ensuring best practices throughout the toolset development lifecycle.

We will require a candidate to have:

• Current Australian Citizenship OR currently hold a Federal Government clearance.
• Relevant certifications such as either:
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • ServiceNow Implementation Specialist - ITSM
• Proven experience with SIAM and/or ITSM frameworks.
• Strong analytical and problem-solving skills, with the ability to communicate complex ideas clearly at the senior stakeholder level.
• Excellent interpersonal skills to effectively engage with stakeholders and lead collaborative efforts.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

The Kinetic IT Difference:

• Flexible working, paid parental leave, regular fun company and social events and other benefits tailored to your individual goals
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

If you have the experience and skills we’re looking for, we’d love to hear from you! Start by visiting our website at Kineticit.com.au to learn more about our values and culture.
If you’re interested, click the ‘Apply’ button, or send your CV directly to careers@kineticit.com.au, quoting reference number WWREQ0028001. We look forward to connecting with you!