ABOUT THE ROLE

The Process Coordinator plays a critical role in supporting our Process Managers by understanding business requirements and helping to create effective workflows and process documentation. You will take ownership of tasks related to IT Service Management processes, coordinate innovation initiatives, and contribute to continuous improvement efforts. By ensuring processes are executed efficiently and in compliance with guidelines, you will help us maintain high standards and meet our service level commitments.

Your Duties May Include

• Executing functions that relate to IT Service Management Processes within the team.
• Proactively seeking, being assigned, coordinating, and completing innovation tasks.
• Delivering tasks within agreed timeframes and providing clear status updates to stakeholders.
• Building an understanding of relevant business processes and collaborating with key stakeholders to ensure seamless execution.
• Contributing to the creation and maintenance of process documents and work instructions.

Join us in this impactful role, where your attention to detail, organisational skills, and collaborative approach will make a real difference!

Keen to get involved? You’ll need:

• Essential: Hold an active Government Security Clearance
• Strong organisation and coordination skills
• Clear communication and teamwork abilities
• Basic understanding of IT Service Management (ITSM) processes

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

The Kinetic IT Difference

• Regular fun company and social events
• Paid parental leave, and other benefits tailored to your individual goals
• Vendor Exam Support (Microsoft, CISCO, etc), ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

About KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

How to apply

Meet some of our crew online at www.kineticit.com.au and if we look like the type of company you would like to work with, click ‘Apply Now’ or contact careers@kineticit.com.au to discuss further.