ABOUT THE ROLE

We’re looking for an experienced Technical Specialist to join our team on-site with one of our largest enterprise customers. Our current on-site team has been providing the highest level of customer support for over six years and is now expanding to include more services across a range of technologies. This role will be key in supporting our customer’s complex enterprise environment. 

KEY ACCOUNTABILITIES FOR THIS ROLE WILL INCLUDE

• Review project requests & assist writing SOW.
• Escalation point for High Priority Incidents & Project.
• Mentor & guide colleagues within the team to embed knowledge.
• Lead Major, complex changes within the environment in collaboration your colleagues.
• Leverage subject-matter expertise and strong understanding of customer requirements to scope best-practice services and solution.
• Act as a central point of technical communications & escalations, leveraging experience.
• Research & Identify improvement/innovation areas to modernise our service delivery.
• BAU responsibilities, ITIL process aligned: Incident, Change, Problems.
• Expected to display strong technical skills with a high level of initiative and exceptional people skills.

We will require a candidate to have:

• Current minimum Government Security Clearance
• Experience in enterprise environment support and delivery of Modern Workplace Solutions, leveraging Microsoft Teams and Messaging.
• Experience with Microsoft Modern Endpoint Management (Windows 10, Intune, AutoPilot, SCCM Co-Management, Enterprise Mobility).
• Ability to develop secure and compliant Azure AD identity solutions utilising Microsoft best practice – Azure AD, MFA, Conditional Access Policies.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

The Kinetic IT Difference:

• Flexible working, paid parental leave, regular fun company and social events and other benefits tailored to your individual goals
• Vendor Exam Support, ITIL 4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

If you have the experience and skills we’re looking for, we’d love to hear from you! Start by visiting our website at Kineticit.com.au to learn more about our values and culture.

If you’re interested, click the ‘Apply’ button, or send your CV directly to careers@kineticit.com.au, quoting reference number WWREQ0029585. We look forward to connecting with you!

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