ABOUT THE OPPORTUNITY

We are seeking a Service Line Manager, Intelligent Workspace to join the team at Kinetic IT. You will support the organisations growth and the development of service strategies by collaborating with stakeholders, sales and business development teams. You will lead the business to evangelise the vision, strategy and roadmap for the intelligent workspace services capability.

ABOUT YOU

As a Service Line Manager, you will be at the heart of our evolution, shaping our future by understanding market trends and customer needs to define the vision, strategy, and roadmap for your service line. You'll work closely with key stakeholders to make sure we're meeting both business goals and customer expectations. With a key focus on Intelligent Workplace Services, this role will focus developing and evolving services which supports end users of IT and delivers a modern, digital workplace experience to all users.

The role will entail:

• Collaborating with Business Development Managers to design and propose solutions that align with customer demand
• Shaping service line strategy by creating and delivering innovative offerings that meet client needs and differentiate Kinetic IT in the marketplace.
• Extensive leadership across End User Computing, Service Desk, SOE, Microsoft and NexThink services.
• Leading the Intelligent Workspace service line by guiding a virtual community of practice to ensure consistent and aligned service delivery
• Developing and maintaining collateral that effectively represents Intelligent Workspace offerings and supports sales and bid activities
• Driving the growth of the Intelligent Workspace service line, being part of the design authority for services and solutions developed as part of opportunity and bid management
• Engaging with stakeholders—including team members, end users, clients, and suppliers—to foster collaboration and continuously enhance our service offerings

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

• At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

THE KINETIC IT DIFFERENCE

• Flexible working, paid parental leave, and other benefits tailored to your individual goals hybrid
• Regular fun company and social events
• Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button or contact our careers account on careers@kineticit.com.au