About the Role

We are currently hiring a Permanent, Full time Process Manager within the area of Measurement & Reporting to work with us on our Federal Government customer site in Melbourne. We provide flexibility options split between working in office and from home, once settled into your role!

Alongside the key stakeholders, this Process Manager is responsible to govern the collection and accuracy of performance data, to measure and report in a multi-vendor environment on the agreed requirements from Other IT Infrastructure Service Providers (OSPs).

Keen to get involved? You’ll just need some of the following:

This role requires a good understanding of Measurement and Reporting but the focus is on the Governance and Process Management of the Measurement and Reporting Practice.

For further consideration we would look for:

• Current OR ability to obtain and maintain a minimum Government Security Clearance
• Experience in the use of reporting dashboards - ideally ServiceNow
• Ability to review ad resolve data and maintain trails across data mining
• Exposure to enterprise environments, with multi-vendor or Other Service Provider IT delivery
• High level interpersonal and relationship management skills
• Strong documentation and clear writing skills for processes and work instructions
• Hold exposure or certification in ITIL4/V3 or SIAM foundations

About Kinetic IT

We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come in to grow and be part of something bigger.

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. 

The Kinetic IT Difference

• Flexible working, paid parental leave, purchased leave and other benefits tailored to your individual goals.
• Regular company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
• Vendor Exam Support, ITIL 4 Training and Communities of Practise groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

How to Apply

If you like what you see then, click ‘Apply’ to formally submit your application or contact our careers account on careers@kineticit.com.au and quote: WWREQ0030037.