About The Role

We’re on the lookout for Customer Service Representatives to join our teams, playing part in delivering Kinetic IT’s award-winning customer service.
You will be the first point of contact for our users seeking assistance over the phone or via email.

• Perth / Fremantle-based Office
• Work on site with our enterprise customers
• Monday-Friday staggered shifts OR 24/7 rotating rosters available

Responsibilities will include:

• Providing exceptional customer service remotely
• Remotely troubleshooting and resolving technical issues
• Logging jobs and escalating to cross-functional teams
• Collaborating with other vendors and service providers
• Publishing and reviewing knowledge-based articles

What you’ll bring to the table:

• Experience in a customer-centric role
• Top notch communication skills - both verbal and written
• Passion for working in a team
• Ability to stay cool, even when under pressure
• Experience working in a service desk environment (desirable but not essential

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.