Kinetic IT has an exciting 6-month fixed term opportunity, up to end of January 2026, for an experienced and motivated Process Manager to support a large-scale Federal Government customer in the CBD. This hybrid role offers flexibility to work from both the customer site and home. As part of our national team, you’ll contribute to our enterprise Service Integration and Management (SIAM) framework, helping coordinate a complex, multi-vendor IT environment.
About the Role
As a Process Manager, you will oversee and guide knowledge practices across the customer’s environment. You'll play a key role in creating, maintaining, and ensuring the quality of content is accurate, relevant and accessible – accountable for the definition, management, governance, and improvements, while also promoting shared understanding, governance, and consistent service delivery.
You’ll also can engage more broadly across ITSM or SIAM process areas, helping to shape integrated workflows, drive collaboration, ensure Knowledge processes are effective and efficient, and bring clarity to service documentation and governance.
What You’ll Bring
- Active Australian Government Security Clearance (mandatory)
- Proven experience working in ITSM environments, ideally within SIAM or multi-supplier models
- Demonstrated focus on Knowledge Management – content creation, maintenance, lifecycle, and publishing
- Experience using ServiceNow or similar ITSM platforms to manage knowledge bases and document workflows
- Strong documentation skills, with the ability to write clearly and structure information effectively
- Confident communicator with experience leading meetings and stakeholder engagement
- Relevant certifications such as ITIL and/or SIAM Foundation, or willingness to obtain
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
