About The Role:
This role offers an exciting opportunity for a Business Analyst to join Kinetic IT, working collaboratively with an enterprise customer.
The BA will be tasked to translate functional specifications into insights to guide development and execution of projects and improvement activities.
This role specifically will be to evaluate ServiceNow and identify requirements. Liaise with users, project, and specialist teams to document interfaces and processes, develop new solutions and execute testing.
Responsibilities will include:
- Requirements gathering to foster collaboration with stakeholders to understand needs and identify pain points for projects and improvement opportunities.
- Analyse and document existing business processes in ServiceNow to identify areas for improvement. Document requirements, functional specifications, and use cases to guide development and system enhancements.
- Ensuring technical and user documentations are kept to a high standard including specifications for solutions and adhere with guidelines and standards issues by Kinetic IT or our customers.
- Strong stakeholder communication to act as a liaison between business users, process owner teams, facilitating effective communication, managing expectations, and ensuring a common understanding of requirements.
- Address user queries and provide ongoing support to ensure smooth operation of processes, applications, and solutions.
- Reviewing and apply continuous improvement updates as necessary for our Quality Management System documentation process.
What you’ll bring to the table:
- 3+ years of experience as a Business Analyst delivering process and systems related projects in an enterprise environment.
- Strong verbal, written and communication skills with proven ability to build and create long lasting relationships with key stakeholders and technical teams.
- Strong understanding and experience with Business Process Mapping.
- Relevant certifications and qualifications in IT and Business Analysis, e.g., IIBA Business Analysis Certification.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
