We're seeking a proactive Process Manager to join one of our growing State Government customer accounts in Perth - This is a Fixed Term Contract (3-6 months), in a business hours role working onsite, looking to start as soon as possible.
This Process champion will take ownership of embedding process rigour, bridging the gap between technical delivery and stakeholder requirements to foster a culture of continuous service improvement across areas of Incident, Problem, Change, Knowledge, Release and Configuration.
To have confidence to work independently and have strong interpersonal skills to navigate the initial discovery and integration of core ITSM processes.
Keen to get involved? You'll just need the following:
- Proven experience in managing and governing key ITIL processes, with expertise in effectively leading and coordinating incident bridge calls to ensure diagnosis, containment, and resolution of service disruptions.
- Experience in managing and optimising processes, including the design, continuous improvement, and practical integration of new or updated practices across operational teams to enhance efficiency and service delivery.
- Strong capability in documentation and clear written communication, adept at creating process guides, work instructions, and procedural documents for a diverse audience.
- A collaborative approach to contributing to organisational knowledge, openness to mentoring team members - sharing expertise, and diligently applying lessons learned to continuously improve service management and crew practices.
- Hold Current Australian Citizenship, with ability to gain Government level security clearances.
If you're passionate about transforming processes into efficient, well-run operations and are ready for an influential position, we encourage you to apply!
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
