About The Role:

Kinetic IT is seeking a proactive and customer-focused End User Support (EUS) Technician to join our team, working in a fast-paced, operational environment based at Perth Airport. This is a hands-on, primarily onsite role where you will provide high-quality desktop, remote, and field support to end users while gaining exposure to a wide range of technologies, peripherals, and enterprise systems.

You will play a key role in ensuring reliable IT services, contributing to both business-as-usual support and project work, while maintaining a strong focus on customer experience and service quality.

Responsibilities will include:

• Provide onsite desktop support to Kinetic IT end users in an operational environment
• Deliver remote desktop support and field services as required
• Troubleshoot and support Windows and macOS environments, end-user applications, and devices
• Support Microsoft Office 365, Active Directory, SCCM, Citrix, and MDM/Intune environments
• Diagnose and resolve PC hardware, basic networking, and connectivity issues
• Perform device builds, re-imaging, refreshes, and deployments
• Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs
• Support site-specific peripherals and technologies
• Participate in project work alongside BAU activities
• Accurately document work and contribute to knowledge base and process documentation
• Travel domestically as required

What you’ll bring to the table:

To be successful in this role, you will bring a strong customer-service mindset, solid technical foundations, and the ability to operate effectively in a dynamic, operational environment.

• Proven experience in an End User Support, Desktop Support, or similar IT support role
• Strong knowledge of Windows and macOS operating systems
• Hands-on experience supporting Microsoft Office 365 and enterprise environments
• Familiarity with tools such as Active Directory, SCCM, Citrix, ServiceNow, and MDM/Intune
• Experience troubleshooting hardware, peripherals, and basic networking issues
• Excellent communication skills and a customer-focused approach
• Ability to work independently onsite while collaborating with a wider national team
• Willingness to work in an operational environment and travel domestically when required
• Ability to obtain required security and site clearances (mandatory for the role)

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.