We are seeking an experienced Change Enablement Manager (ITSM) to join our Service Engagement function in a dynamic, newly established team, working onsite full-time with our State Government customer in Perth, WA.

In this role, you will own the end-to-end process, ensuring effective governance, risk control, stakeholder engagement, and continuous improvement across the customer environment.

As the Change Enablement Manager, you’ll collaborate with cross-functional teams to govern change processes, drive continuous improvement, and ensure compliance with industry standards, while enhancing service performance and minimising risk.

What you’ll be doing:

• Own and continually improve the end-to-end Change Enablement process, including governance, standards, workflows, and controls across the customer environment.
• Govern standard, normal, and emergency change processes, including CAB oversight, change evaluation, approval quality, scheduling, and implementation readiness.
• Ensure robust assessment of change risk, impact, implementation planning, and backout readiness, while coordinating release activities to minimise business disruption.
• Provide reporting and insights on key change metrics, trends, risks, and compliance outcomes, and drive continual service improvement initiatives to improve process maturity.
• Partner with release, incident, problem, and service teams to embed effective change governance, improve change quality, and support stable service delivery outcomes.

What we’re looking for:

• Demonstrated experience owning or leading ITSM Change Management processes in a complex enterprise or managed services environment.
• Strong understanding of ITIL Change Management practices, governance, risk assessment, compliance controls, and service assurance.
• Experience defining, measuring, and improving change KPIs, reporting, and process maturity, with the ability to influence stakeholders and drive consistent process adoption.
• Hands-on experience with ServiceNow change workflows, reporting, and process optimisation.

At Kinetic IT, we value our people and understand that flexibility is important. If you’re interested in part-time or flexible work arrangements, let us know – we’re open to discussing what works best for you.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.