About the opportunity:
Kinetic IT is seeking an experienced Change Manager to support the implementation of Microsoft Dynamics 365, impacting multiple business functions such as finance, sales, and operational teams.
This role is focused on digital transformation to drive adoption and embed new ways of working in order for the system implementation to achieve real business outcomes. You’ll lead change across the full delivery lifecycle, partnering closely with the project team, implementation partners and business leaders to prepare, implement and embed a new system, processes, roles and responsibilities, ways of working and workflows enabled by Dynamics 365.
What you’ll be doing:
- Lead and deliver the change strategy and approach for the Dynamics 365 implementation, aligned to the overall program delivery approach.
- Identify and assess change impacts across impacted business units, documenting role, process, and behavioural changes.
- Work with project and business teams to define the future‑state organisation and the business changes required when implementing Dynamics 365.
- Design and implement fit‑for‑purpose change interventions — including communications, engagement training, and leader enablement
- Support go‑live, and early life support by ensuring the organisation is ready to transition into BAU operations.
- Monitor adoption, readiness, and stakeholder feedback post‑go‑live, recommending corrective actions where required.
About you:
You’re a self-driven Change Manager who thrives in complex environments and knows how to bring people along the change journey. You’ve got:
- Demonstrated experience delivering change across enterprise CRM/ERP or business system implementations, with Dynamics 365 experience highly desirable.
- Broad, end‑to‑end change management capabilitywith a strong understanding of adoption and readiness.
- Experience working within structured delivery environments and partnering with technical delivery and business SMEs.
- Able to translate system and process changes into practical implementation and adoption plans that deliver meaningful change for end users.
- Relevant change management qualification or certification
About Kinetic IT:
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future :
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference:
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
How To Apply:
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
