About The Role
One of Kinetic IT’s largest and most well-established accounts in East Perth is looking for an experienced Operations Manager to lead and support a 25-person technical team. This role bridges the gap between the customer and the team, with a strong focus on service delivery, operational excellence and continuous improvement.
Responsibilities will include:
• Lead and manage a highly technical team of 25 individuals
• Ensure the timely and efficient delivery of ICT services to the customer, adhering to established service level agreements (SLAs) and key performance indicators.
• Effectively manage resources, including people, equipment and technology, to meet operational requirements and customer demand.
• Oversee the effective management of operational incidents, requests and escalations, ensuring issues are appropriately prioritised, managed and resolved.
• Build and maintain strong customer relationships, acting as a key operational point of contact and developing a strong understanding of customer needs.
• Monitor service performance and identify opportunities to improve operational processes, service quality and efficiency.
• Provide clear leadership, performance management, coaching and development to team members and Team Leaders.
• Work collaboratively with internal stakeholders, vendors and partners to support effective service delivery and resolve operational issues.
• Maintain appropriate operational reporting, governance, resource utilisation and service documentation.
• Demonstrate strong commercial awareness when managing resources, service delivery and operational priorities.
• Contribute to the creation and execution of crew engagement and improvement initiatives.
What you’ll bring to the table:
• Proven experience leading and managing ICT operations or service delivery teams.
• Strong people leadership and resource management capability, including experience leading Team Leaders and technical teams.
• A strong customer focus with the ability to build trusted relationships and confidently manage operational conversations.
• Experience managing enterprise ICT operations, including incidents, requests, escalations and service performance.
• Strong organisational and time management skills, with the ability to prioritise effectively in a high-volume environment.
• A continuous improvement mindset, with a track record of identifying opportunities to improve processes, efficiency and service outcomes.
• Sound commercial awareness and an understanding of the relationship between service delivery, resources and customer outcomes.
• Strong communication and stakeholder management skills.
• The ability to operate effectively across a large and complex ICT environment, bringing structure, accountability and a practical approach to operational challenges.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.
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