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Switchboard Officer

Apply now Job no: OCREQ0025348
Employment type: Full Time
Location: Richmond
Categories: Administration & Support, Service Desk & IT Support

About the TEAM

We foster a welcoming and supportive team environment with a management philosophy centred on employee well-being.

Our work culture prioritises comfort and enjoyment; our crew often finds the tasks enjoyable and stress-free.

Feel free to unwind with TV, music, or contribute to our communal jigsaw puzzle.

We offer a variety of in-house courses and learning opportunities, ranging from customer service to ITIL.

Join us for a fantastic opportunity to learn and thrive in a supportive and enriching work atmosphere.

About the ROLE

  • You will be answering phone calls coming in via the switchboard.
  • You will utilise software to redirect calls to the appropriate destination.
  • You will be involved with other administrative tasks as directed.

Keen to get involved? You’ll just need some of the following:

  • Required: A minimum AGSVA Baseline security clearance or higher
  • Ability to obtain a National Police Check
  • Clear communication and good customer service skills
  • Computer skills with high attention to detail
  • Ability to carry out rotational shift work on a 24/7 shared roster

The Kinetic IT Difference

  • Regular fun company and social events
  • Paid parental leave, and other benefits tailored to your individual goals
  • Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice


We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.


How to apply

First, check out our website If you like what you see then, click on the SEEK ‘Apply Now’ button or contact our career account on

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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