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Process Manager

Apply now Job no: WWREQ0026074
Employment type: Full Time
Location: Canberra
Categories: Service Management

ABOUT THE OPPORTUNITY

We currently have a new Process Manager opportunity available in the SIAM Service Management team. This role will have a focus on integration and implementation of Change, Incident and Problem Management . This role will drive the continuous improvement, monitoring & reporting on articles and other documentation to provide assurance and consistency to the customer and wider team.

IF YOU WERE HERE YESTERDAY, HERE ARE SOME THINGS YOU WOULD HAVE BEEN INVOLVED IN: 

  • Ensuring the correct management and maintenance of knowledge articles
  • Developing and implementing documentation solutions to improve efficiency
  • Managing documentation processes
  • Delivering operational outcomes in line with defined service levels
  • Identifying and reporting of risks and issues
  • Collaborating with internal SIAM teams across service delivery and management.

KEEN TO GET INVLOVED? YOU'LL JUST NEED SOME OF THE FOLLOWING:

  • Prior experience working in Problem, Incident or Change Management
  • Proficient in process design, implementation, and improvement within a service-oriented environment
  • Knowledge of ITIL & SIAM processes, certification preferred
  • Excellent communication skills to facilitate collaboration and drive alignment across teams
  • Ability to analyse data and metrics to identify areas for optimisation and efficiency
  • Adaptability to work in a dynamic and fast-paced environment, managing change effectively
  • NV1 Clearance required.

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

THE KINETIC IT DIFFERENCE

  • Flexible working, paid parental leave, and other benefits tailored to your individual goals.
  • Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
  • Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice

Check out more at kineticit.com.au.

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, click on the SEEK ‘Apply Now’ button or contact our career account on careers@kineticit.com.au and quote: WWREQ0026074

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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