About The Role
A typical day on the Service Desk involves providing exceptional communication while remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem-solving, time management and teamwork.
Responsibilities will include:
- Troubleshooting & investigating IT-related issues over the phone
- Deliver a high-level of proactive and cooperative customer service
- Log & resolve IT tickets and escalating to cross-functional teams as required
- Collaborating with other vendors and service providers
- Sharing lessons learned and process improvements with your team.
- Monday to Friday, with occasional Saturday overtime as required. Hybrid model with three days onsite per week and remaining days working from home.
What you’ll bring to the table:
- Required: A minimum AGSVA NV1 clearance or higher
- Ability to obtain a National Police Check
- Clear communication and good customer service skills
- The ability to adapt to technology changes and follow processes accurately
- Prior experience in a phone based and/or dynamic customer service environment is highly desirable.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
· Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
· Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
· Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
· Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
· Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. You can learn more about our culture and crew online at kineticit.com.au.
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